Top 5 Questions to Ask Before Hiring a Cleaning Company

Hiring a cleaning company can be a game-changer for your home or business—but only if you choose the right one. Whether you’re looking for residential or commercial cleaning services, asking the right questions upfront will save you time, money, and stress in the long run. To help you make a confident decision, here are the top 5 questions you should ask before hiring a cleaning company:1. Are You Licensed, Bonded, and Insured? One of the most important questions to ask any cleaning service is whether they’re properly licensed, bonded, and insured. This protects you in case of accidents, theft, or damage to your property.

• Why it matters: If a cleaner is injured on your property or something is broken or goes missing, you could be held responsible if the company doesn’t have proper coverage.
• What to look for: Request proof of insurance and ask what exactly is covered.

2. How Do You Vet and Train Your Cleaning Staff? You’re trusting this company with access to your space—so it’s crucial to know who will be doing the cleaning and how they’re trained.

• Why it matters: Well-trained, background-checked employees are more likely to deliver consistent, high-quality results and maintain professionalism.
•  What to look for: Ask about background checks, training programs, and whether employees are W-2 workers or independent contractors.

3. What Cleaning Products and Equipment Do You Use? Not all cleaning supplies are created equal. Some contain harsh chemicals, while others are eco-friendly or hypoallergenic.

•  Why it matters: You might have allergies, kids, pets, or sustainability preferences that influence what products can be used in your home or office.
•  What to look for: Ask whether they bring their own supplies, and if you can request green or specific products.

4. What Services Are Included—and What Costs Extra? Not every cleaning company includes the same tasks in a standard package. Some may charge extra for deep cleans, windows, or baseboards.

• Why it matters: You don’t want to be surprised by hidden fees or unclear pricing.
• What to look for: Request a detailed checklist of what’s included in each service level and ask about cancellation or rescheduling policies.

5. Can You Provide References or Reviews? Reputation is everything. A credible cleaning company should be able to provide references or point you to reviews from satisfied clients.

• Why it matters: Testimonials and third-party reviews give you an idea of the company’s reliability, professionalism, and customer satisfaction.
• What to look for: Check Google, Yelp, Facebook, or the company’s website for honest feedback—and don’t be afraid to call a reference directly.

Choosing the right cleaning company isn’t just about price—it’s about trust, reliability, and peace of mind. By asking these five essential questions, you’ll be equipped to make a smart, informed decision that fits your needs and budget. Need help finding a reputable cleaning service? Start by making a checklist based on the questions above, and don’t settle for less than a company that meets your standards.